Real questions from real conversations. If yours isn't here, message us and ask directly.
Tell us and we'll match you with someone else. No hard feelings, no awkward conversation required. Worth knowing: because of how the subscription and hourly system works, you may get a different Link across different months anyway, so you're never stuck with a bad fit for long.
No. Your Link is never your employee. Every Link is sourced, vetted and engaged by Create Links, and we manage contracting, payments and administration on your behalf. You simply work with your Link while we take care of everything behind the scenes.
UK hours. That means no overnight gaps, no 3am replies, and no waiting a full day to hear back on something urgent.
Yes. Every Link signs a strict confidentiality contract before they're ever matched to a client, covering your creator data, your strategy, anything that crosses their desk. Training comes entirely from us, not from inside any one agency, so there's no agency-specific playbook for a Link to carry from one client to the next.
Yes, any time, however it would only go into effect in your next month's subscription. Tiers run from Foundations (sourcing, outreach, admin) up to Growth Support (growth strategy, monetisation). As your roster and needs get more complex, move up. If things quiet down, move back. No penalties either way.
In countries like South Africa, there is incredible talent being overlooked. Skilled, ambitious people who are hungry for remote work and ready to prove themselves. We find them, train them, and equip them with over 10 years of industry experience behind them, including building agencies to six-figure revenues.
Subscriptions run month to month, cancel or switch anytime. Just get any change in at least 5 days before your next billing date, otherwise it kicks in the following month.
Add extra hours through an extra hour bundle at any time (see Pricing), or chat to us for custom pricing if the extra hours are becoming a regular thing rather than a one-off.
Not yet. Right now we're subscription only: your Link stays contracted through Create Links Media, not hired directly by you. A direct-hire option is on our roadmap. If that's what you need, message us and we'll let you know as soon as it's live.
Your subscription hours are tied to your billing cycle, not the calendar month. If you signed up on the 12th, your cycle runs 12th to 12th, and any subscription hours you haven't used reset once the next cycle starts. They don't carry over. Hours you buy separately work differently. Those stay valid for 60 days from purchase, as long as your subscription stays active for that period.
Just the coming week has a deadline: those bookings need to be in by Friday, 5pm UK time. Anything further out than that, you can book whenever you like, no cut-off. So if it's Sunday, you can't book for tomorrow, that window closed Friday. But need hours for three weeks from now? Add that anytime.
Every Link is interviewed, tested, and trained on our playbooks before they're matched to a client, then kept on track with ongoing QA scoring and your feedback, not just a one-time onboarding.
Flag it through your portal. We coach first. If that doesn't fix it, we replace them at no extra cost to you, covered by your tier.
We brief and onboard a replacement from the same vetted pool, so the gap doesn't land on you to cover.